Return and Refund Policy | Liqana

Return, Exchange, and Refund Policy – Liqana Furniture

At Liqana, we strive to deliver an exceptional luxury shopping experience. In compliance with the Electronic Commerce Regulations of the Kingdom of Saudi Arabia, our Return and Exchange Policy is structured as follows to safeguard both client investments and corporate manufacturing frameworks :

1. Custom & Bespoke Fabrications (Non-Returnable):

Since Liqana specializes in bespoke furniture, tailored sofas, luxury Majlis, and custom kitchens manufactured specifically to client measurements and material configurations, these items are strictly non-returnable, non-refundable, and cannot be canceled or exchanged once physical factory production initiates. Returns are only approved if the item suffers a verified manufacturing structural defect or deviates from the signed technical specifications sheet.

2. Ready-Made Products (If Applicable):

Clients have the right to request a return or exchange for ready-made, standard showroom products within 7 days of delivery. The item must be completely unused, unaltered, in its flawless original packaging, and with all accessories included.

The client covers all logistical freight and return shipping costs for standard ready-made returns unless the return is due to an error from our side.

3. Damaged or Defective Deliveries (Fully Covered by Liqana):

If you receive an item with a clear manufacturing defect or logistics-related damage, please contact our support within 3 days of delivery, providing explicit imagery and video evidence showcasing the structural problem.

Liqana’s technical repair team will evaluate the case. Upon validation, we will fully repair, re-fabricate, or replace the damaged piece at zero additional cost to the client.

4. Refund Processing Timelines:

For authorized financial refunds, the amount is securely reversed to the client’s original payment gateway/method within 7 to 14 business days, adhering strictly to local banking settlement policies.

For inquiries or support validation, reach out to our Customer Relationship Management team via email at liqana.crm@gmail.com or through our official corporate WhatsApp channels.